Frequently Asked Questions
Everything you need to know about our bold wines and luxury experiences.
Where does The Prisoner Wine Company ship?
We currently ship to most U.S. states where direct-to-consumer wine shipping is permitted by law. Please note that an adult signature (21+) is required for all deliveries.
How should I store my wine after it arrives?
To maintain the integrity of our blends, we recommend storing bottles in a cool, dark place with a consistent temperature between 55°F and 58°F, away from direct sunlight.
Can I return a wine purchase?
Due to legal regulations regarding the sale of alcohol, we cannot accept returns of wine. However, if your bottle is damaged or flawed, please contact our guest services within 30 days for a replacement or credit.
Do you offer wine club memberships?
Yes, our Wine Club offers exclusive access to limited-release bottlings, complimentary tastings at our Napa Valley estate, and preferred pricing on all orders.
How long does shipping typically take?
Orders are typically processed within 1-2 business days. Ground shipping usually takes 5-7 business days, though we recommend expedited shipping during extreme weather to protect the wine.
Are your wines vegan-friendly?
While we strive for minimal intervention, some of our winemaking processes may use traditional fining agents. Please contact our winemaking team for specific details regarding a particular vintage.