Returns & Exchanges

Due to the nature of our luxury wines, we are unable to accept returns on opened or consumed products. If you receive a damaged or incorrect bottle, please contact our concierge team within 30 days for a replacement or store credit.

Return Process

• 1.
  Contact Concierge

  Reach out to our customer support team via email or phone with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Submit clear photographs of the damaged bottle, the label, and the original shipping packaging for our quality assurance review.

• 3.
  Receive Authorization

  Once your claim is validated, we will issue a Return Merchandise Authorization (RMA) and provide instructions for the next steps.

• 4.
  Resolution Process

  Depending on your preference and inventory availability, we will ship a replacement bottle at no cost or issue a credit to your original payment method.